Support & Updates
Additional Downloads. Your link to download our bar code software expires after a few days. You can order a backup CD from us at the time you place your order, or you can back the software up yourself. We do not provide additional software downloads after your initial purchase, so make sure you back your purchase up right away.
Technical Support. Your purchase of any one of our bar code software packages entitles you to
one (1) year of technical support via phone or email with a maximum of 10 support incidents. Fax support is limited to one incident per year. We can not supply passwords or serial numbers over the phone. After one year, additional support can be purchased on a year-by-year basis by purchasing an
update for your product.
Upgrades/Updates. Your bar code software purchase entitles you to six (6) months of free software upgrades. Once this six month period has expired, you may purchase an upgrade or update to the current version of our software at a reduced price. Your bar code application has a button to check on line for the availability and cost of an update.
Lost Installer Passwords. You can send us a request to try and retrieve a password for your product's installer. Just
fill out the form found here, and send it to us. We will attempt to locate a password that matches your installer. This service only works during our normal business hours. We can not guarantee that we will find your password, or how long this search might take.
Solutions
Providing quality software products that work without problems is very important to us at Elfring Fonts. If you have experienced a problem we would like to know about it. This helps us build software that gives you fewer problems. Before you call us for support, try the following ideas:
Frequently Asked Questions.
Some problems come up again and again. Please check out our
Frequently Asked Questions page to see if your answer can be found there. This is probably the fastest way to solve most common problems.
Consult the program documentation.
Every barcode product we make comes with a complete user manual, not just a help file. These manuals range from 12 pages for a very simple piece of software up to 48 pages for our more complicated products. All manuals include a glossary of bar code terminology and an introduction to barcode basics. To find your product manual click on Start, Programs, Bar Code XXX, Documentation. This will bring the program manual up in your word processor. If you do not have a printed copy of the manual we strongly recommend you print a copy right away.
Try the program Help file.
Most simple problems have simple answers. Our program Help files, while not equivalent to our product manuals, can solve a wide variety of problems. You can access the program Help file wile running any of our bar code utility programs by clicking on the Help button, or by pre4ssing F1.
Support by email
.
You can report problems or ask questions via email. Just use the
email form we provide. Remember to let us know exactly which bar code product you are using, what operating system you are running, and the details of the problem.
Support by telephone
.
Our telephone support number is 1-630-440-2456. We are open from 9 am until 5 pm Monday through Thursday, Central Standard Time
(Chicago). We are closed for all standard U.S. holidays.
